Frequently asked Questions
Depending on your Payment Method, We Will Ship your Order out Same-Day if it comes in before 3pm EST. If Your Order is Accepted after that Time, It will ship the Next-Day.
We have a 30-Day Return/Exchange Policy that is covered for all Detective Botanicals. Please Give us a Call or Send us an Email via the Contact Form.
Change of Shipping Addresses Need to Be Approved Before Shipping of Products by our Shipping/Billing Department. Please Call immediately if you Need to Change your Address of Shipping.
You Will Receive a Shipping Tracking/Confirmation Number that you Can Use to Track Your Shipment Online.
Operating Hours are as Follows:
- Mon: 9:30am – 5:30pm
- Tue: 9:30am – 5:30pm
- Wed: 9:30am – 5:30pm
- Thu: 9:30am – 5:30pm
- Fri: 9:30am – 5:30pm
- Sat: 9:30am – 1:30pm
- Sun: 9:30am – 1:30pm
Contact/Call Us Immediately to Ensure your Package arrives at the correct Address – We Will Try to Assist you as Quickly As Possible.
We Cannot Ship Outside of the USA Currently.
This Depends on the Quantity of Orders, but Typically it will arrive in 1 Package.